REFUND POLICY

You are here:

Last Revised: 4/12/2023


1. General Refund Policy

815 Media, LLC offers a refund for most products and services purchased through our website if requested within the specified timeframe for each product or service. The eligibility for refunds and the specific terms vary depending on the type of product or service purchased.


2. Domain Name Registrations/Renewals

  • New Registrations: Refundable within 5 days of purchase.
  • Renewals: Refundable within 5 days after renewal.

3. Web Hosting Services

  • New Purchases: Refundable within 30 days of purchase.
  • Renewals: Refundable within 5 days after renewal.

4. Website Builder Services

  • New Purchases: Refundable within 30 days of purchase.
  • Renewals: Refundable within 5 days after renewal.

5. SSL Certificates

  • New Purchases: Refundable within 30 days of purchase.
  • Renewals: Refundable within 5 days after renewal.

6. Additional Products and Services

Refunds for other products and services are subject to the terms and conditions specified at the time of purchase. Please refer to the product-specific agreements for detailed refund policies.


7. Non-Refundable Items

Certain products and services are non-refundable, including but not limited to:

  • Domain name registrations outside the initial refund period
  • Digital marketing services
  • Custom development work
  • Products or services explicitly marked as non-refundable

8. Requesting a Refund

To request a refund, please contact our customer support team within the applicable refund period. Refund requests must include your account information, the specific product or service, and the reason for the refund request.


9. Processing Refunds

Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used at the time of purchase. In cases where the original payment method is unavailable, a store credit may be issued.


10. Changes to the Refund Policy

815 Media, LLC reserves the right to modify this Refund Policy at any time. Changes will be posted on our website, and it is your responsibility to review the Refund Policy periodically to ensure you are aware of any changes.


11. Contact Information

If you have any questions about this Refund Policy, please contact us at:

815 Media, LLC
Email: support@815media.com
Phone: (123) 456-7890